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Refund Policy

Last updated: 26 October 2026

1. No refunds for change of mind

Starwish and Monthly, Yearly and Lifetime passes are digital services delivered immediately after payment. Once delivered, we do not offer refunds for change of mind (for example, no longer wanting to use them, or picking the wrong option after it has been delivered).

Please check the amount and option before paying; custom amounts over CNY 100 ask for confirmation first.

2. When you can ask for a refund

  • Your payment succeeded but the Starwish did not arrive, and it could not be delivered after claiming with the order number (Afdian) or contacting us;
  • You were charged more than once for the same order;
  • The amount charged differs from the amount shown on the page;
  • We have announced that the website will stop operating, and the payment was made in the 30 days before the notice (see section 9 of the Terms of Service);
  • The service has a major problem within the meaning of the Australian Consumer Law.

In these cases we will deliver the Starwish or refund the payment to its original method.

3. Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

4. How to ask

Email kurumiku0611@gmail.com with:

  • your username and account number;
  • the payment method (Afdian or Stripe);
  • the order number, or the payment time and amount;
  • the reason.

We reply within 5 business days.

5. How refunds work

  • Once we confirm your request, the payment is refunded in full.
  • Refunds go back to the original payment method; how long they take depends on the provider. For payments through Stripe, WeChat Pay payments can be refunded within 180 days and Alipay payments within 90 days; Afdian payments follow Afdian's rules.
  • After a refund, any Monthly, Yearly or Lifetime pass from that payment is cancelled, and Starwish from that payment that has not been used is removed. Starwish already used is not charged back.

6. Questions about a card payment

If you have a question about a card payment, please contact us first and we will sort it out quickly.